STORE POLICY
I'm a Customer Care section. I'm a great place to write a long text about your company and your services, and, most importantly, how to contact your store with queries. Writing a detailed Customer Care policy is a great way to build trust and reassure your customers that they can buy with confidence.
I'm the second paragraph in your Customer Care section. Click here to add your own text and edit me. It's easy. Just click "Edit Text" or double click me to add details about your policy and make changes to the font. I'm a great place for you to tell a story and let your users know a little more about you.
Account Registration
To purchase products through our website, users must create an account. During registration, we may collect personal information such as your name, contact details, delivery address, and payment information. You agree to provide accurate and up-to-date information and keep your account secure.
Privacy & Safety
I'm a Privacy & Safety policy section. I'm a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when you will contact users after their purchase was completed successfully.
Your user's privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!
Shipping and Delivery
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We offer domestic and international shipping (where permitted by local regulations).
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Estimated delivery times are provided at checkout and may vary based on location and product availability.
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All shipments will be packaged securely to preserve quality.
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Customers are responsible for providing accurate delivery information. Uplistsikhe Estates is not liable for delays or additional costs due to incorrect or incomplete addresses.
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Upon delivery, you may be asked to present a valid ID to confirm age.
Returns and Refunds
Due to the nature of our products, we only accept returns under the following conditions:
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The product is damaged or defective upon arrival.
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The wrong product was delivered.
To request a return or refund:
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Contact us within 3 business days of receiving your order via our website messenger or email at [support@uplistsikheestates.com].
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Provide photos of the damaged or incorrect item and your order number.
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If your return is approved, we will offer a replacement or a refund within 7–10 business days.
Please note:
We do not accept returns for change of mind or opened bottles unless the product is spoiled or defective.
Customer Support & Website Messenger
Our website features an integrated messenger for customer inquiries. You can use this tool to:
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Ask questions about products.
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Get help with orders or technical issues.
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Track shipments.
Support hours: Monday–Friday, 10:00–18:00 (GET)
We aim to respond within 24 hours during business days.
Privacy and Data Protection
Your personal data is handled with the utmost care. We comply with applicable data protection laws and do not share your information with third parties without your consent, except as required for order processing and delivery. For more details, please see our Privacy Policy.
Changes to This Policy
Uplistsikhe Estates reserves the right to update this Store Policy at any time. Changes will be effective immediately upon posting to the website. We encourage users to review this policy periodically.
If you have any questions or concerns, please contact us via the website messenger or at info@uplistsikheestates.com.
Thank you for choosing Uplistsikhe Estates – where heritage meets taste.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments