STORE POLICY
Welcome to Uplistsikhe Estates – a producer of premium wine, sparkling wine, and spirits with vineyards rooted in history. We are committed to providing a smooth and secure online shopping experience for all our customers. Please review our store policies below.
Account Registration
To purchase products through our website, users must create an account. During registration, we may collect personal information such as your name, contact details, delivery address, and payment information. You agree to provide accurate and up-to-date information and keep your account secure.
Age Restrictions
In accordance with Georgian law and international standards, you must be 18 years or older to purchase alcoholic beverages from our website. By registering and placing an order, you confirm that you meet the legal age requirement. We reserve the right to cancel orders if this condition is not met.
Shipping and Delivery
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We offer domestic and international shipping (where permitted by local regulations).
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Estimated delivery times are provided at checkout and may vary based on location and product availability.
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All shipments will be packaged securely to preserve quality.
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Customers are responsible for providing accurate delivery information. Uplistsikhe Estates is not liable for delays or additional costs due to incorrect or incomplete addresses.
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Upon delivery, you may be asked to present a valid ID to confirm age.
Returns and Refunds
Due to the nature of our products, we only accept returns under the following conditions:
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The product is damaged or defective upon arrival.
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The wrong product was delivered.
To request a return or refund:
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Contact us within 3 business days of receiving your order via our website messenger or email at [support@uplistsikheestates.com].
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Provide photos of the damaged or incorrect item and your order number.
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If your return is approved, we will offer a replacement or a refund within 7–10 business days.
Please note:
We do not accept returns for change of mind or opened bottles unless the product is spoiled or defective.
Customer Support & Website Messenger
Our website features an integrated messenger for customer inquiries. You can use this tool to:
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Ask questions about products.
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Get help with orders or technical issues.
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Track shipments.
Support hours: Monday–Friday, 10:00–18:00 (GET)
We aim to respond within 24 hours during business days.
Privacy and Data Protection
Your personal data is handled with the utmost care. We comply with applicable data protection laws and do not share your information with third parties without your consent, except as required for order processing and delivery. For more details, please see our Privacy Policy.
Changes to This Policy
Uplistsikhe Estates reserves the right to update this Store Policy at any time. Changes will be effective immediately upon posting to the website. We encourage users to review this policy periodically.
If you have any questions or concerns, please contact us via the website messenger or at info@uplistsikheestates.com.
Thank you for choosing Uplistsikhe Estates – where heritage meets taste.
Payment Methods
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All orders must be placed through our official website.
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Prices are listed in GEL, inclusive of VAT (where applicable).
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We accept secure online payments via credit/debit cards, and/or third-party processors like PayPal or local alternatives.
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Full payment is required at the time of purchase.
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Once your order is placed and confirmed, you will receive an email confirmation.